Lifestyles by Ramco Guarantee
We understand that creating custom products online may be a new concept for some. With that in mind, we've rigorously tested our fulfillment systems and found the best balance of automation and human supervision. Customized goods are generally not accompanied by guarantees, but we are changing that: We deliver high-quality customized products - products that look just like what you created on our site - and we do so on time. If the custom products you receive differ materially from what you created on our site, if the goods are defective, or if your order arrives later than promised, then you may return the custom goods for a full refund, within 15 days of receiving your custom order. All we ask is that you notify Ramco Lifestyles before returning any goods to ensure that your return is handled quickly and accurately.
To return a Lifestyles by Ramco product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at Customer Support and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: No returns will be accepted after 15 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund: must be made within 15 days of receipt of purchase.
Returns for exchange or store credit: must be made within 15 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Lifestyles by Ramco - Returns
P.O. Box 1278
Concord, North Carolina 28026
United States
